Our official Charity this year for DHS and Care Shop is The Care Workers Charity

Delivery Information

Providing all items on your order are in stock we try our utmost to dispatch your order the same day, and at the least, within 24 hours of receipt of the order.

Next Day Orders received before 1pm except for on weekends and Bank Holidays will be processed and dispatched the same day. Orders received after 1pm will be carried over to the next working day.  

Charges and Options

Next day delivery is not applicable to non-stocked products. Orders placed on a Friday before 1pm should be delivered on the following Monday. Orders placed after 1pm on Friday, on a Saturday, Sunday or Bank Holiday will not be processed until the next working day. Details of delivery services over public holiday periods inc. Easter & Christmas will be advertised on this site nearer the time.

Remote & Offshore Areas

For remote & offshore areas, please allow up to 7 working days for delivery. If you require delivery to a remote address offshore or in Northern Scotland, additional delivery charges may be applied.

Please be aware we do not ship to areas outside of the United Kingdom. If you wish to place an order from abroad please contact us before purchasing, to arrange collection or onward delivery yourself. Without contact your order will be cancelled.

Stock availability

The majority of products advertised on this website are stocked items and available for immediate delivery from our central warehouse. If a product is Out of Stock you will be presented with an 'Email me when back in stock' link. If you click on this link and enter your email address, we will notify you as soon as the item is back in stock and available for you to order.

Equipment & Furniture

Our commitment to stock ensures that many of the larger products advertised on this website are available for immediate delivery. However, certain products are not stocked directly by us. These items carry a slightly longer delivery lead time. This will show against the lead time icon against the product.


We offer FREE NEXT DAY delivery* on online orders over £75 (ex. VAT) placed before 1pm.

A delivery charge of £4.99 (ex. VAT) will be applied at the checkout to online orders under £75. There is no minimum order value on this website.

Next day delivery is applicable to UK mainland only, but excluding some parts of Scotland.

This is for delivery of products that are in stock in our warehouse at the time of order. This does not apply to some large appliance products and items, which are delivered direct from our suppliers.

Unless otherwise stated, delivery of large items is generally to the perimeter of your premises and excludes positioning and installation. Please contact our Customer Service team for further details.

If you are an account customer that has a set delivery day we will deliver to you on your next standard delivery day however, if you require your delivery next day please inform us of this by using the comments box at the checkout stage.

*On occasion there may be delays caused by operational constraints or circumstances beyond our control. During these times we reserve the right to extend the delivery timescales from 1 to 4 days.